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RTF Preview Error

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Please assist - I have a client who runs Arbortext Editor and Styler 6.0 M070.

 

They are currently experieince errors when previewing to RTF. The error message reads: [Unable to obtain a license for optional component Arbortext Import/Export]

RTF preview error message.png

The client does not have Import/Export licenses and should not have. They also do not have Import/Export installed. Previewing to RTF is standard Styler functionality.

 

The client is also running on MS 2010 and can open RTF documents that I send them.

 

Anyone expericed a similar case? Please assist - I cannot understand why Styler is looking for the Import/Export license. We have tested on other machines that have Editor and Styler and the RTF preview works.


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